Terms of Service

These Terms of Service ("Terms") are an agreement between Florida Solar Reset ("FSR", "we", "us") and the roofing company, general contractor, property owner or other party ("Client", "you") that creates an account on our platform, submits a detach and reset request, or accepts our services on a project.

By creating an account, submitting a job request, or allowing our crew to perform work on a site, you accept these Terms on behalf of your company and confirm you are authorized to do so.

These Terms govern every job unless a separate signed master services agreement between us says otherwise.

We provide solar panel detach and reset (D&R) services: de-energizing the photovoltaic system, removing modules, racking and related hardware, storing or staging that equipment, and reinstalling and re-energizing the system after the roof work is finished. We also provide the documentation, photo logs and daily logs generated through this platform.

We are not the roofing contractor. We do not install, repair, warrant or inspect roofing materials, underlayment, decking, flashing or waterproofing. We do not perform electrical service upgrades, main panel replacements, inverter or battery replacement, or utility interconnection work unless separately quoted in writing.

We may perform work through vetted subcontractors and fulfillment partners in our statewide network. We remain your point of contact and remain responsible for the work performed under these Terms.

A submitted request is a request, not a confirmed booking. Dates become firm only when our dispatch confirms them in the platform or in writing.

You are responsible for safe, legal site access on the confirmed dates: clear driveway and staging area, unobstructed roof access, available power, unlocked gates, and any HOA, permit or association approvals the property requires.

If our crew arrives and cannot work because the site is inaccessible, the roof is not ready, the array differs materially from what was submitted, or another trade is occupying the roof, a trip charge equal to the greater of $450 or 25% of the phase price applies, and the phase gets rescheduled to the next available slot.

Reschedules or cancellations made less than 48 hours before a confirmed date are subject to the same trip charge. Weather, unsafe roof conditions, lightning, and high wind are grounds for us to stop or move work at our discretion without penalty.

Prices are set by the rate card or written estimate in effect when the job is submitted, including any volume tier or region adjustment shown at that time. Estimates are based on the panel count, roof type, story count and site details you provide.

If site conditions differ from the submitted information — different panel count, different roof profile, additional stories, added conduit reroutes, batteries, critter or bird guard, extra mobilizations, or hazards requiring extra equipment — we will price the difference and confirm it with you as a change order before continuing where practical. Continuing to authorize work after we notify you of a change order constitutes acceptance of it.

You agree to pay for the services performed on each job whether or not you have been paid by the property owner, your customer, an insurer, or any other third party. Payment to us is not contingent on your payment from anyone else.

Invoices are due Net-15 from delivery of the final photo log unless we agree to different terms in writing. Balances unpaid after the due date accrue a late charge of 1.5% per month (18% per year) or the maximum permitted by Florida law, whichever is less.

If an account is past due, we may suspend scheduling on all of your open jobs, including scheduled resets, until the balance is cleared. Panels already removed remain in staging or storage during any such suspension, and storage beyond 45 days may be billed at our published storage rate.

You are responsible for our reasonable collection costs and attorney's fees on unpaid balances. We reserve all lien and bond claim rights available to us under Florida law, including Chapter 713, Florida Statutes.

Before any hardware is touched, our crew photographs and records the condition of the array, the mounting hardware, the visible wiring, the inverter or optimizers, and the roof surface around the system. That record — delivered to you in the photo log — is the agreed baseline condition of the system.

We are not responsible for, and expressly disclaim liability for, conditions documented at or before the baseline, including: cracked, delaminated, discolored or previously broken glass; corroded, chewed, brittle or improperly terminated wiring; failed or failing inverters, optimizers, rapid shutdown devices, monitoring or batteries; systems that were not producing before our arrival; leaks, rot, prior penetrations or damaged decking; hardware installed out of code or without proper flashing; and any manufacturer defect or expired equipment warranty.

If a system is found dead, non-producing or unsafe on arrival ('DOA'), our crew stops work, documents the failure, and the job is placed on hold for review by our office before any work continues. You and the property owner will be notified of the finding, and continuing past a DOA hold requires a written acknowledgment that the condition existed before our work.

Aged solar equipment can fail during normal, careful handling. Modules, mounts, clips, connectors and conduit that are past useful life, brittle, or already compromised may break even when handled correctly. Replacement of failed or obsolete equipment, and any equipment we cannot source because it is discontinued, is not included in our price.

Damage that our crew causes to sound, functioning equipment during our work is our responsibility, and must be reported to us in writing within 10 days of the reset so it can be verified against the photo record.

We reinstall on a completed, dry, structurally sound roof, using mounting methods and attachment spacing consistent with the Florida Building Code and, where available, the racking manufacturer's instructions.

You are responsible for the roof assembly itself, including deck condition, underlayment, flashing details and waterproofing at and around every penetration, and for any roofing permit or inspection the jurisdiction requires. Sealing and warranting the roof at our mount locations is roofing work, and it stays with the roofing contractor.

If the roof is not ready, still wet, or missing final course work when our reset crew arrives, Section 3 applies.

We warrant our workmanship on the reinstallation — mount attachment, torque, racking assembly, module clamping, and the electrical connections we make — for 12 months from the date of the reset, provided the account is paid in full.

We do not warrant the solar equipment itself, energy production, monitoring or communications, utility interconnection, permission to operate, roofing materials or workmanship, or any work performed by others. We are not responsible for lost production, lost incentives, lost rebates, or utility billing outcomes.

Except as expressly stated here, our services are provided without any other warranty, express or implied, including implied warranties of merchantability and fitness for a particular purpose, to the fullest extent Florida law permits.

Neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost production, delay damages, or liquidated damages passed down from another contract.

Our total aggregate liability arising out of or relating to a job is limited to the amount actually paid to us for that job.

You agree to defend, indemnify and hold us harmless from claims arising out of your work or your other contractors' work, inaccurate information you submit about a site or system, site conditions you controlled, or your failure to obtain required permits or approvals. We agree to the same for claims arising out of our own negligent acts in performing our work.

We carry general liability and workers' compensation coverage; certificates are available on request.

Photo logs, daily logs, condition records and messages created on this platform are our business records. We retain them and may use them to document work performed, resolve disputes, and satisfy insurance or legal requirements. You may download the logs delivered to you and share them with your customer.

We may use project photographs, with addresses and personally identifying details removed, as work samples in marketing materials. Tell us in writing if you want a specific project excluded.

By creating an account or submitting a job, you consent to receive job-related email and text notifications about scheduling, logs, approvals and invoices at the contacts you provide. Marketing email, if any, always includes an unsubscribe option.

You are responsible for the accuracy of homeowner or site contact information you submit, and confirm you have permission to share it with us for the purpose of performing the work.

Keep your login credentials secure and do not share accounts. You are responsible for activity performed under your account, including job submissions, approvals and date confirmations.

Access to the platform is provided for the purpose of managing work with us. We may suspend access for non-payment, misuse, or attempts to interfere with the platform or other accounts.

Neither party is liable for delay or failure to perform caused by events beyond reasonable control, including hurricanes, tropical storms, named weather events, flooding, wildfire, lightning, government orders, utility outages, material shortages, labor disruption, or unsafe site conditions. Schedules extend for the duration of the event.

These Terms are governed by the laws of the State of Florida. The parties will attempt to resolve disputes informally first. Any action arising from these Terms is brought exclusively in the state or federal courts serving Hillsborough County, Florida, and each party waives any objection to that venue.

The prevailing party in any action to enforce these Terms is entitled to recover reasonable attorney's fees and costs.

If any provision is found unenforceable, the rest remains in force. These Terms, together with the applicable rate card, estimate and change orders, are the entire agreement on the subject.

We may update these Terms. The version in effect when a job is submitted governs that job, and the version stamped on your account governs your use of the platform. Material changes will be announced in the platform or by email. Questions: floridasolarreset@gmail.com or (656) 232-8338.